Salem Web Network is hiring a full-time Subscription Product Manager
As a Subscription Product Manager, you will play a vital role in growing and nurturing the subscriber base across some of the most trusted Christian platforms online, including Crosswalk.com and BibleStudyTools.com. You’ll develop and implement marketing strategies that attract new subscribers, improve engagement, and encourage long-term retention.

About Us:
Salem Web Network, a division of Salem Media Group, operates leading faith-based websites such as Crosswalk.com, BibleStudyTools.com, and Christianity.com serving millions of Christians seeking spiritual growth, biblical understanding, and trustworthy devotionals. We are committed to delivering content that reflects biblical truth and supports believers in their daily walk with Christ.

We’re looking for a skilled and mission-aligned marketing professional to lead subscription efforts that help our audience go deeper in their faith - through exclusive studies, ad-free tools, and practical biblical resources.

Subscriber Growth and Acquisition
● Manage subscription banners, modals, and landing pages using platforms like Digioh and Unbounce
● Work alongside the Marketing team to build and optimize email campaigns and paid marketing efforts to boost conversions, retention, and engagement
● Maintain a marketing calendar to launch seasonal and promotional campaigns, including sales and holiday offers
● Conduct A/B testing and use performance insights to refine marketing efforts
● Maintain a prioritized list of optimization ideas to grow and improve the subscription product
● Conduct competitive analysis to identify opportunities in both product and marketing initiatives

Customer Support & Platform Management
● Handle daily customer support inquiries via email and phone with professionalism and care
● Collaborate with internal teams and third-party platforms to resolve technical and billing issues
● Collect and respond to subscriber feedback to improve the customer experience
● Coordinate ongoing technical support and issue resolution with subscription platform and internal teams

Retention Strategies
● Manage and optimize automated email series, including welcome emails and automated to prevent churn
● Identify opportunities for service and product improvements
● Design and implement programs to engage subscribers and reduce churn
● Analyze user behavior and survey responses to develop targeted retention initiatives

Data & Performance Monitoring
● Daily monitor and track key subscription metrics including churn, renewal rates, and revenue
● Maintain weekly and monthly reports to evaluate campaign and product performance to inform better business decisions
● Monitor revenue performance from additional tools such as ad blockers

● 3+ years of experience in product management, digital subscriptions, or customer support
● Strong analytical skills with experience in campaign reporting and optimization
● Proficiency with tools such as Braintree, PayPal, Unbounce, MailChimp, and CRM platforms
● Excellent written and verbal communication skills
● Detail-oriented with the ability to manage multiple projects simultaneously
● Alignment with Salem Web Network’s conservative and Christian mission

● Competitive salary and performance-based incentives.
● Comprehensive benefits package, including health, dental, and vision insurance.
● Opportunities for professional growth and development.
● A dynamic and collaborative work environment.

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer.

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